The eShopreplica Watches support team takes a great effort to ensure a 100% SATISFACTION GUARANTEE. Besides our 1 Year Warranty on all Watches, we offer a 10-days Unconditional Satisfaction Guarantee (upon receiving your order), NO QUESTIONS ASKED. If for any reason you are unsatisfied with your order, please follow these directions for all returns.
Please contact us while mentioning the reason of making the return. We will not accept returns sent without us approving your request stating the specific problem. You must wait until you hear back from us, before sending back the watch.
10-Days Unconditional Satisfaction Guarantee:
If you are not satisfied with your watch for any reason: you simply do not like the look or the watch has a defect. You may return it for a refund or exchange. We understand how important it is for our customers to verify the watches ordered, for we absolutely guarantee the exact same watches as seen on our website.
1 Year Warranty:
1 Year Warranty for Both Swiss and Japanese Watches. Warranty covers manufacturers defects on all different parts of the watch.
Instructions:
Include your order #, date of purchase, name address and a daytime phone number. We will email you with the shipping address.Once the item is received, and the watch has not been worn or tampered with, a refund will be made to your credit card or an immediate exchange will take place.
Once returned or exchanged (at your cost) you will be refunded the amount of your original purchase.
All watches are sold at its maximum size and must be fitted: removal of stainless steel links. Leather bands can be easily adjusted based on the size of the owners’ wrist.
Kindly note that we will not offer a refund or exchange on watches which have been damaged by water because we have a warning on all products descriptions clearly stating that we do not recommend you to swim with the watch and also strictly away from water since we have no way to verify whether the customer has actually gone swimming with the watch or simply washed his dishes. In addition to damage caused by water, warranty does not cover the following occurrences:
* Mishandled merchandise by Customer
* Cracked glass
* Battery failure
* Unreasonable wear and tear of any kind
Restocking Fees:
* Restocking Fees will not be applied on Manufacturer Defective Watches and being exchanged for the Same Model
* Restocking Fees of 20% will apply on Watches with Manufacturer Defect But being returned for an Exchange with a Different Model
* Restocking Fees of 20% will apply on Watches with Manufacturer Defect But being returned for a Refund
* Restocking Fees of 20% will apply on Watches NOT Defective and being returned for Another Model
* Restocking Fees of 20% will apply on Watches not Defective and Being Returned for a Refund
Please remember to include all information required to ensure fast refund/exchange turnover time:
Name:
Address:
Telephone #:
Order and or transaction #:
Reason for returning:
email us at: Sales@eShopreplica.com
Once we have received the watch we will credit your credit card for the purchase amount. Credits can take up to 10 business days to post to your card. Thank you very much for shopping with us! |
